Hire Us When…

…you want to build apps that people love to use.

We can help if you experience any of these:

  • High support volumes

  • Confused or upset customers

  • Uncertainty in how to build (or rebuild) your app

  • An outdated and hard to use app

  • Problems moving your app to additional platforms, like tablet or mobile

  • A shortage of skilled design help

If any of these ring true, we should chat. Connect here.

 

 

Here’s some specific things we do to move your business in the right direction.

 
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UX Strategy and Design Management

Make a design investment that generates results for your business.

Every organization has its own 'optimum use of design.' We work with you to identify what’s working, not working, and missing—so you can make a smart investment in design.

Need to hire an in-house designer? We can help you hire the right kind of designer (there are a few). In the short term we function as a stand-in design department with a full compliment of design talent. In the long term we can help you hire and build the right design team for your organization.

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User Research & Testing

We do research to gain behavioural insights, and learn what motivates your customer. Humans are really bad at understanding themselves and predicting how they will behave in the future. We help you get closer to the truth, so you can build apps people actually use.

If you already have an app, we can help you identify and fix usability defects in your app that cost your user time and create frustration. We conduct expert (heuristic) reviews and usability benchmark testing to measure your success as your app evolves. We work hard to eliminate bias and provide accurate data, so you can make smart decisions in product development.

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Web & Mobile User Interface Design

We create screen layouts that work across devices, design interactive controls and components. Our approach is developer-friendly, to ensure what is designed can be built without hassle.

Instead of creating one-off layouts, we create interactive prototypes of your application. This helps you validate ideas and execution—with actual users—before sinking money into code.

*Making changes at the beginning is 10x less expensive than after a typical solution has been coded.

 
 
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Information Architecture

We do this to help people find their way through large (or small) amounts of information or software features. People can hold very small amounts of information in their head—so it has to be organized in a way that connects to how they already think about the world. We use a user-centered approach to structure your site or app content, so people can understand and use it.

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Workshops & Training

Skill up your team, and foster a user-centered company culture. We mentor and train designers in UX methods, and conduct workshops to help familiarize product teams with user-centered product development practices. We borrow from Google Ventures, Gamestorming, Ideo and also author our own team exercises.